Notice ot References Cited
Application/Control No.
09/874,817
Applicant(s)/Patent Under
Reexamination
ROLLER ET AL
Examiner
Srirama Channavajjala
Art Unit
2164
Page 1 of 2
U.S. PATENT DOCUMENTS
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Document Number
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Date
MM-YYYY
Name
Classification
A
US-o,4oO,o50
1 1 -2002
Veldhuisen, Adnaan W,
707/9
B
US-0,015,200
09-2003
Barry et aL
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C
US-6, 182,060
01-2001
Hedgcock et al.
707/1
D
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1 1-2003
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707/200
E
1 IO
US-
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FOREIGN PATENT DOCUMENTS
*
Document Number
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Date
MM-YYYY
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Name
Classification
N
WO 98/50868
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PCT
Sankaran,Mohan et al.
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0
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NON-PATENT DOCUMENTS
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*A copy of this reference is not being furnished with this Office action. (See MPEP § 707.05(a).)
Dates in MM-YYYY format are publication dates. Classifications may be US or foreign.
U.S. Patent and Trademark Office
PTO-892 (Rev. 01-2001)
Notice of References Cited
Part of Paper No. 02042005
Notice of References Cited
Application/Control No.
09/874,817
Applicant(s)/Patent Under
Reexamination
ROLLER ET AL
Examiner
Srirama Channavajjala
Art Unit
2164
Page 2 of 2
U.S. PATENT DOCUMENTS
*
Document Number
Country Code-Number-Kind Code
Date
MM-YYYY
Name
Classification
A
US-
B
US-
C
US-
D
US-
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US-
F
US-
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US-
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us-
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us-
FOREIGN PATENT DOCUMENTS
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Document Number
Country Code-Number-Kind Code
Date
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Name
Classification
N
0
P
Q
R
S
T
NON-PATENT DOCUMENTS
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Include as applicable: Author, Title Date, Publisher, Edition or Volume, Pertinent Pages)
U
Detlef Schoder et al. "Is customer relationship management a success factor in electronic commerce?", Journal of electronic
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X
*A copy of this reference is not being furnished with this Office action. (See MPEP § 707.05(a).)
Dates in MM-YYYY format are publication dates. Classifications may be US or foreign.
U.S. Patent and Trademark Office
PTO-892 (Rev. 01-2001)
Notice of References Cited
Part of Paper No. 02042005